Apple Faces CCPA Probe Over iOS 18 Update, Repair Charges and Warranty
India’s consumer regulator is investigating complaints linked to iOS 18 problems and examining whether Apple’s software warranty terms comply with consumer protection rules.
Apple is facing a detailed investigation by India’s Central Consumer Protection Authority (CCPA) over complaints alleging that the iOS 18 update caused problems including display lines, microphone failures and other functionality issues on iPhones. The regulator is also examining whether Apple’s software warranty terms comply with consumer protection requirements.
The CCPA escalated the matter to its investigation wing on July 29 after receiving complaints from consumers who said they had to pay for repairs allegedly linked to the software update. The regulator is examining whether charging customers for such repairs could amount to a violation of consumer rights or an unfair trade practice.
Apple has rejected the allegations. In its response to investigators, the company said it had not identified any systemic problems or safety concerns with iOS 18 in India. It also questioned the scale of the complaints, noting that the investigation was based on 75 complaints.
Apple’s software licence states that its software is provided without warranty, while its limited warranty primarily covers hardware. The company argues that consumers are informed of these terms before installing software updates and that similar approaches are used by other technology companies.
The investigation could potentially result in penalties, refunds or changes to business practices if violations are established. Consumer law also allows authorities to examine contractual terms linked to alleged unfair practices.
No final finding has been made against Apple. The CCPA investigation will determine whether the company’s handling of iOS 18-related complaints and its software warranty terms breached consumer protection rules.
